About Me.
Strategic Innovation and Transformation leader with experience building organizational capability through
executive facilitation, change enablement, strategic planning, and human-centered transformation.
Leading cross-functional initiatives that solve complex business challenges, improve organizational
effectiveness, strengthen customer experiences, and accelerate innovation across the business.
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Leadership Competencies
Enterprise Transformation • Organizational Change Management • Strategic Planning • Executive Facilitation •
Business Strategy • Human-Centered Strategy • Cross-functional Leadership • Product Discovery • Innovation
Strategy • Capability Building • Workshop Design & Facilitation • Product Management • Systems Thinking •
Stakeholder Management • Customer Research • Strategic Communications • Process Improvement •
Program Leadership • Journey Mapping • Product & Service Design • Change Enablement
Work Experience
May 2024 - Current
Innovation & Experience Manager
Ally Financial
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Partner with executive leaders, research teams, product designers, and strategists to drive enterprise innovation initiatives and customer-centered transformation.
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Design and facilitate strategic workshops that align cross-functional stakeholders, accelerate decision-making, and define actionable business outcomes.
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Develop enterprise learning programs that build organizational capability in Human-Centered Design, strategic problem solving, and innovation practices.
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Facilitate executive innovation sessions that align stakeholders around product vision, customer needs, and strategic priorities.
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Coach leaders in innovation methodologies that improve collaboration, experimentation, and decision making.
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Launched the Human-centered Design Community of Practice, supporting long-term organizational capability.
May 2022-Current
Enterprise Design Strategist
American Airlines
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Led enterprise initiatives that expanded Human-Centered Design adoption through scalable frameworks, governance, and strategic planning.
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Developed business case studies demonstrating innovation impact and organizational value.
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Facilitated strategic discovery sessions that aligned stakeholders around customer needs organizational priorities, and transformation opportunities, informing product and service innovation.
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Founded and led the Design Thinking Community of Practice, establishing governance, recruiting leadership committees, and supporting long-term organizational capability.
March 2022 - May 2022
UX Researcher
Firecat Studios
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Conducted usability testing and heuristic evaluations supporting digital transformation initiatives.
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Synthesized research findings into strategic recommendations for public-sector clients including the U.S. Air Force and the City of San Antonio.
Jan 2022 - May 2022
Interaction Design TA
University of North Texas
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Taught over 40 graduate students systems thinking, product design, service design, and transformation strategy.
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Partnered with organizations including NASA and the Smithsonian Institution on research-driven innovation projects.
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Guided multidisciplinary teams through customer research, prototyping, on product and service design initiatives.
June 2019 - Dec 2021
CAT Claims Adjuster
Liberty Mutual
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Investigated complex claims by analyzing more than 2,000 records and conducting stakeholder interviews to identify operational risks and gaps.
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Presented KPI-driven business insights to leadership to support operational improvements.
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Produced detailed analytical reports supporting financial and operational decisions.
Jan 2018 - Dec 2021
DEI Ambassador Lead
Liberty Mutual
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Collaborated with cross-functional team to create and update DE&I implementation plan.
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Created digital and printed assets to showcase DE&I success stories across the company.
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Planned and launched “Leaders as Allies” event with over 200 people attending the event.
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Conducted, analyzed, and interpreted post event surveys to gain insights for future events.
June 2016 - May 2019
Team Lead Supervisor CX Liberty Mutual
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Investigated complex claims by analyzing more than 2,000 records and conducting stakeholder interviews to identify operational risks and gaps.
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Presented KPI-driven business insights to leadership to support operational improvements.
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Produced detailed analytical reports supporting financial and operational decisions.
Board Leadership
2026 - Present
Money Magnets Club
Serve on the board of directors for Money Magnets Club, a Charlotte based non-profit focusing on financial literacy for elementary school kids & families and supporting kidpreneurship.
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• Advise on organizational strategy and governance to advance financial literacy initiatives for youth and community impact.
• Collaborate with fellow board members to strengthen organizational impact and sustainability.
• Support nonprofit growth through strategic planning, community partnerships, and program development.
• Advocate for financial literacy initiatives that improve educational opportunities for youth.
Education
2019 - 2022
MA in Interaction Design
University of North Texas
Developing leaders, driving innovation and discovering the future.
This is IxD.
The Master of Arts degree in Design has a concentration in Interaction Design, IxD. Offered through UNT's College of Visual Arts and Design, the M.A. in IxD program is the only one in the North Texas region. Design thinking and human- and humanity-centered design are at the heart of this graduate program.
2012 - 2015
BA in Psychology
Minor in Business Management
University of North Texas
The Department of Psychology curriculum offers a program designed to expose students to the various perspectives that make up modern, academic psychology: historical and theoretical perspectives; psychological development; and social, multicultural, clinical, cognitive, and biological approaches.
